Refund Policy

A legal disclaimer

Refund & Returns Policy

Last updated: 19 August 2025

Thank you for your order. I want you to be completely satisfied with your purchase. This Refund & Returns Policy explains when and how you may request a return, replacement, or refund.

1. Physical Books

If your order arrives damaged or defective, please contact me within 14 days of receiving it at [your email address] with your order details and a photo of the issue.
I will be happy to provide either a replacement copy (where stock allows) or a refund.
You may also return a physical book within 14 days of delivery if you change your mind. In this case, the item must be returned in unused, resaleable condition at your own expense. A refund will be issued once the item has been received.
Please note: personalised or signed copies cannot be refunded unless damaged or defective.

2. Digital Books (eBooks)

All eBook sales are final once the file has been delivered (downloaded or emailed).
Refunds are only available if there has been a technical issue preventing access to the file, or if required by law.

3. How to Request a Refund or Return

To start the process, please contact me at:

Karl Parkinson-Witte
Email:karl@jedgeko.com

Please include your order number and details of the issue.

4. Refund Processing

Refunds (where applicable) will be processed using the original payment method (e.g., PayPal).
Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider.

5. Shipping Costs

If the return is due to damage or a mistake on my part, I will cover the return shipping costs.
If the return is due to a change of mind, you are responsible for the return shipping costs.

6. Contact

If you have any questions about this policy, please reach out at:

Karl Parkinson-Witte
Email: karl@jedgeko.com
Fandango Publishing